Skip to content
0 0
Home/Refund & Cancellation
The fine print

Refund & Cancellation

If a piece is not right, return it within 7 days. Clear conditions, published timelines, refund to the original payment method.

Last updated · 08 August 2026

1. Our promise

We want every piece to feel considered when it arrives. If it does not, you may return it within 7 days of delivery for a refund or a size exchange, provided it meets the conditions below.

2. Return window

7 days from delivery

Send your return request to care@acclothings.com with your order number and a short note on the reason.

3. Conditions for return

To be eligible, the piece must be:

  • Unworn, unwashed and free of stains, marks, perfume or damage.
  • In its original packaging with all tags, labels and accessories intact.
  • Returned within 7 days of the delivery date.

Not eligible for return:

  • Innerwear, swimwear and socks, on hygiene grounds.
  • Pieces marked “Final Sale” on the product page.
  • Customised, monogrammed or altered pieces.
  • Anything returned in a condition suggesting it has been worn or washed.

4. How to start a return

Write to care@acclothings.com within 7 days of delivery with:

  • Your order number (format AC######XXXXX)
  • Your name and registered mobile number
  • The pieces being returned, and the size on each
  • The reason for the return
  • One or two photographs of the item

We reply within 24 hours with a return reference and the pickup arrangement. Pickup is by our logistics partner where the pincode is serviceable; elsewhere you may dispatch by India Post and we will reimburse the postage against a receipt.

5. Refund timelines

1
Pickup · day 1–3

Our logistics partner collects the parcel from your address.

2
Inspection · day 4–6

The piece is received and checked against the conditions above.

3
Refund initiated · within 7 business days of inspection

Once approved, the refund is initiated and credited within 7–10 business days to the original payment method.

6. Refund method

  • UPI payments: refunded to the UPI ID or bank account used at checkout. The RRN reference is shared by email.
  • Cash on Delivery: refunded by NEFT to a bank account in the order-holder’s name. We request those details when the refund is initiated.
  • Shipping is complimentary on every order, so no shipping charge is deducted from a refund.

7. Order cancellation

Orders can be cancelled free of charge at any time before dispatch — write to care@acclothings.com with your order number. Once dispatched, an order can only be handled as a return after delivery, under this policy.

8. Damaged, defective or wrong items

If a piece arrives damaged, defective or incorrect, write to us within 48 hours of delivery with photographs. We arrange a free pickup and either replace it or refund it in full, as you prefer, within seven business days.

9. Size exchanges

We offer exchanges for size. Follow the return procedure and state the size you would like instead. Subject to availability, the replacement is dispatched within five business days of the return being inspected.

10. Contact